Effective October 1, 2026 · Version 3.0 · Full Scale Peptides LLC

1. Research Use Only

All products sold by Full Scale Peptides are intended strictly for laboratory research use. They are not for human or veterinary use, not drugs, food, or cosmetics, and not intended to diagnose, treat, cure, or prevent any disease. By placing an order, you confirm you are at least 21 years of age, that you agree to our Terms & Conditions and Research Use Only Policy, and that this policy forms part of those Terms.

2. Order Processing

• Orders placed and paid by 4:00 PM Eastern Time, Monday through Friday, ship the same business day.
• Orders placed after 4:00 PM ET, on weekends, or on U.S. federal holidays ship the next business day.
• We may hold an order for payment or identity verification. We reserve the right to refuse or cancel any order at our discretion, including suspected fraud, policy violations, or stated non-research use. Canceled orders are refunded in full to the original payment method.

3. Shipping Rates & Delivery

• The free-shipping threshold is calculated on the subtotal after discounts and before tax.
• We ship to U.S. addresses only, via USPS or FedEx, selected by us based on destination.
• A tracking number is emailed when your order ships.
• Delivery times are estimates provided by the carrier and are not guaranteed. We are not responsible for carrier delays, weather, natural disasters, or other events outside our control.

4. Cancellations & Order Changes

Orders may be canceled or changed within 1 hour of purchase by emailing support@fullscalepeptides.com. After 1 hour, or once an order has shipped, it cannot be changed or canceled.

5. Shipping Address

You are responsible for entering a complete and accurate shipping address. We are not responsible for orders delivered to an incorrect or incomplete address you provided. If a package is returned to us as undeliverable, we will reship it once, at your cost, or refund the product amount, minus the original shipping charge.

6. Delivered, Lost, or Stolen Packages

• Delivered: Once the carrier's tracking shows your package as delivered to the address you provided, responsibility for the package passes to you. We are not responsible for packages lost or stolen after delivery.
• Lost in transit: If tracking shows no movement for 7 business days past the carrier's estimated delivery date, email us. We will open a trace with the carrier and, once the carrier confirms the package is lost, reship your order or refund it, at our option.
• Lost-in-transit claims must be made within 30 days of the ship date.

7. Returns — All Sales Final

Because our products are research compounds that cannot be verified or resold once they leave our control, all sales are final. We do not accept returns or offer refunds for change of mind, ordering mistakes, research outcomes, or opened or unopened product.

The only exceptions are items that arrive damaged, defective, wrong, or missing, as described in Section 8.

8. Damaged, Defective, Wrong, or Missing Items

We will make it right if your order arrives with:

• A damaged vial (broken, cracked, or leaking)
• A defective vial (improper or broken seal, missing cap or stopper)
• The wrong product or strength
• A missing item from your order

To file a claim, within 7 days of delivery, email support@fullscalepeptides.com with:

1. Your order number
2. Clear photos of the affected vial(s), the vial labels, and the outer packaging and shipping label
3. A short description of the issue

Please keep the product and all packaging until your claim is resolved. We may ask you to return the item, in which case we will provide a prepaid return label. Once your claim is approved, we will send a replacement or issue a refund to your original payment method, at our option.

9. What Is Not Covered

• Claims made more than 7 days after delivery
• Claims without photos or that we cannot verify
• Damage caused by improper storage, handling, reconstitution, or use after delivery
• Normal variations in the appearance of lyophilized (freeze-dried) powder, such as volume, shape, or texture of the cake
• Packages delivered to the address provided and later lost or stolen
• Orders shipped to an incorrect or incomplete address provided by the customer
• Any order where our Terms & Conditions or Research Use Only Policy were violated

10. Refunds

• Approved refunds are issued to the original payment method only.
• Refunds cover the price you actually paid for the affected item(s), after any discounts. Original shipping charges are refunded only when the error was ours.
• Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

11. Payment Disputes

If there is a problem with your order, please contact us first. Most issues are resolved within 1–2 business days. If a chargeback or payment dispute is filed without first contacting us, we will provide our records to the payment processor, including this policy, order details, and carrier tracking, and we may decline future orders from that account.

12. Changes to This Policy

We may update this policy at any time. The version in effect on the date of your order applies to that order.